Tanglewood Warranty Every instrument is furnished with a fully comprehensive warranty to the original purchaser, covering any issues of manufacturing or constructional defect. This Tanglewoodwarranty is non transferable and valid for a full 12 months from date of purchase.
EXCLUSIONS AND LIMITATIONS OF WARRANTY. THE WARRANTY DOES NOT COVER:
Consumable items such as guitar strings, batteries or battery clips;
Normal wear and tear on any part of the product including jacks, control knobs, switches, screws, fret wear, saddle & nut wear; discoloration or wear of lacquer finishes;
Any repairs done without prior authorisation of the manufacturer;
Damage or faults caused from any unauthorised modification, removal or interference with parts;
Service costs associated with regular setups, adjustments or normal maintenance of the product;
Damage or warpage of wood, corrosion or rusting of hardware due to humidity or exposure to moisture.
Damage or faults caused by neglect or abnormal use of the instrument;
Case/Bag and case/bag hardware.
If you feel that you have a problem with your Tanglewood Instrument please take it to The Sound Shop for inspection and we will guide you on the warranty process or call 0419831078 and speak to one of our sales team.
Next Day Delivery*
Next Day Delivery T&C’s
Next day delivery is only available on orders placed Monday – Friday before 2pm. Orders placed on a Saturday & Sunday will be dispatched on Monday (except on a holiday weekend) and is subject to stock and courier availability.
95% of our orders are delivered next day, please allow extra time at busy seasonal periods.*
Please read our Returns Policy carefully before ordering through our online store.
Cancellation before dispatch. Our aim is to package and dispatch the goods within 1 to 3 working days of receiving an order. If you wish to cancel an order within this time frame please contact us by email from our contact page. If the goods have not been dispatched then we will cancel your order and refund the invoice value. Confirmation of this refund will be email to you. For orders that have been dispatched please follow our returns policy. If you refuse to accept the delivery we will charge you for the return postage cost to us.
Returning Unwanted Goods In accordance with the Distance Selling legislation. We are happy for you to return unwanted goods within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging and all manuals and accessories, cables, PSU’s (if applicable), the original invoice and a completed returns form. Please note it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs.
Upon receiving the return goods we will issue a refund to your credit card/method of payment for the invoice value. To obtain a return form contact us by email at firstname.lastname@example.org. Please note there is no refund or exchange on Books or Sheet Music due to Copyright! Returning Faulty Goods If you discover the goods you have purchased to be faulty upon receiving, please contact us at once by email so we can resolve the issue as quickly as possible. All goods sold are covered by the standard manufactures warranty against faulty materials or poor workmanship. The manufactures warranty will not cover damage due to misuse, accidental damage, wear and tear. Faulty goods must be returned with proof of purchase and returns form. We will endeavour to resolve the issue upon receipt of the faulty goods by either replacing the product with a new or equivalent model or a refund for the original invoice value to your credit card/method of payment.
Returns Step by Step Process:
1: Inform us that you wish to return the goods and clearly state the type of return in the email i.e. Refund or Faulty. We will send you a returns form by email.
2: Complete the returns form and print a copy to go along with the returning goods and place inside the returning box.
3: If at all possible use the original delivery box or obtain a new box (at your own expense). We would ask you not to write, label or tape the retail packaging when returning unwanted purchases. If this happens, it will influence your refund claim.
4: Make sure to firmly pad the returning goods to avoid damage in transit
5: Tape the box securely and clearly mark our return address on the outside of the box. If you are using the original box, please make sure to remove or unmark your delivery address.
6: Organise shipping for the returning goods and retain a receipt from the courier company as proof of postage, as unfortunately we will not be able to accept responsibility for packages lost in transit.
The Sound Shop, 11 East coast Business Park Matthews Lane, Drogheda. A92 XV26 Phone: (00)353 (0)41-9831078 FAX: (00)353 (0) 41-6849906 Should you need to contact us directly please email us at email@example.com
About the Sound Shop Drogheda (Ireland Ltd.)
The Sound Shop was established in 1968 by Tommy Leddy and Sean McEvoy, Tommy and Sean had being hiring PA equipment for some time from their homes and seeing there was a gap in the market for musical equipment and instruments they went on to open their first shop in 14 North Quay Drogheda, and so the Sound Shop was born. The business grew quickly so it wasn’t long before a much larger premises was needed and just a few doors away from the original shop stood Mayoralty House a historic building with charm that became the home of music in Ireland for the next 37 years, With the success of the business and rise in popularity of out of town shopping the Sound Shop needed to be part of this movement so the decision was made to finally leave North Quay and built a brand new 12,000 sq ft mega store along with a 900 seat theater the TLT where both business still reside today 2022.
Ireland’s Favourite Music Store! The Sound Shop in Drogheda Co. Louth has been supplying musicians, both beginners and professionals from all over Ireland for more than 54 years. Come visit our 12,000 sq ft mega store, Ireland’s biggest and best!!