Cancellation before despatch
Our aim is to package and dispatch the goods within 6 to 10 days of receiving an order. If you wish to cancel an order within this time frame please contact us by email from our contact page.If the goods have not been dispatched then we will cancel your order and refund the invoice value. Confirmation of this refund will be email to you. For orders that have been dispatched please follow our returns policy. If you refuse to accept the delivery we will charge you for the return postage cost to us.
Returning Unwanted Goods
In accordance with the Distance Selling legislation, we are happy for you to return unwanted goods within 7 days from date of delivery so long as they are returned in an unused new condition with the original packaging, the original invoice and a completed returns form. Please note it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs.
Upon receiving the return goods we will issue a refund to your credit card/method of payment for the invoice value. To obtain a return form contact us by email at [email protected]
Please note there is no refund or exchange on Books or Sheet Music due to Copyright!
Returning Faulty Goods
If you discover the goods you have purchased to be faulty upon receiving, please contact us at once by email so we can resolve the issue as quickly as possible. All goods sold are covered by the standard manufactures warranty against faulty materials or poor workmanship. The manufactures warranty will not cover damage due to misuse, accidental damage, wear and tear.
Faulty goods must be returned with proof of purchase and returns form. We will endeavour to resolve the issue upon receipt of the faulty goods by either replacing the product with a new or equivalent model or a refund for the original invoice value to your credit card/method of payment.
Returns Step by Step Process:
The Sound Shop
11 East coast Business Park
Phone: (00)353 (0)41-9831078
FAX: (00)353 (0)41-6849906
Should you need to contact us directly please email us at [email protected]